A shuttle is simply a smaller moving van, much like the ones you rent from local DIY companies. Some moves don’t need them. But if the large moving truck can’t easily navigate a neighborhood (low trees) or apartment complex (small parking lots), a shuttle may be called for.
How Moving Shuttles Work
If the truck can't park close to your house, the crew will park the moving van somewhere else. Then, they'll rent a smaller truck (often from U-haul or Budget) to load up your stuff and shuttle it to the larger vehicle in multiple trips. For example, moves in Manhattan are often shuttled between the apartment building and a warehouse facility in Queens or the Bronx.
Because shuttling requires more handling, more equipment, and more labor, it adds time and expense to the move. Shuttling is no fun for moving crews either; they make the job harder, and crews don't make a profit on shuttles, so shuttling typically only comes into play when several attempts to park the 18-wheeler have failed.
Shuttles can often be predicted, but rarely prevented. Your Move Captain or your driver will alert you if a shuttle is likely to occur, but it's tough to know for sure until the truck arrives.
Pricing is based on many factors: how much stuff you have, how many trips are necessary, and how far the shuttles have to travel back-and-forth. More trips and longer drives cost more, naturally. But don’t worry, we’ll let you know if you’re likely to need a shuttle. We don’t like surprises any more than you do.